Miscellaneous

  • Why does my tracking say “Pre-shipment?” 

    "Pre-shipment" means that your package has left our warehouse and is waiting to be scanned by USPS to begin its journey to you. Please allow up to 8 business days for your tracking information to update. We've had plenty of instances where the package wasn't scanned by USPS, but still arrived on...

  • How do I create an account?

    Click the link below for step-by step instructions on creating an account on the Red Bay Coffee website. How To Create An Account

  • How do I begin a coffee subscription?

    Click the link below for step-by step instructions on beginning a Red Bay Coffee Subscription. How to begin coffee subscription 

  • An item in my order is missing or damaged!

    An item in my order is missing or damaged! Contact us as soon as you notice your shipment is missing. We’ll have a replacement on its way to you in no time. For damaged shipments, let us know within 7 days. We will gladly send a replacement. If possible, please share a photo of the damaged item ...

  • Can I order by phone?

    We cannot currently process orders for shipping over the phone. If you need help placing your order, please email us at care@redbaycoffee.com

  • Can I return or exchange my coffee order?

    Can I return or exchange my coffee order? We do not accept returns on coffee due to its perishable nature; however, we want you to be satisfied with your coffee selection. If you’re not sipping with a smile, please contact us for a replacement bag within 15 days of your order date.

  • Can I return the merchandise/drink-ware/ brew gear I purchased?

    We want your clothing to fit and your brew gear to function optimally. For all returns and exchanges, please reach out to us within 15 days. All returned merchandise must be unused with all packaging contents. For issues with brew gear occurring after 15 days, please reach out to the manufacturer...

  • Do you have any offers or promotions?

    You'll get the best value every day with a Red Bay Coffee subscription, including free shipping on every shipment, plus volume discounts and other ways to save. All Red Bay Coffee Subscriptions are risk-free (cancel anytime). We also occasionally offer limited-time promotions on standard, one-ti...

  • How do I use a promo code?

    To apply a promo code to your order please follow the steps below, be sure to read the offer details fully to ensure that the items you are ordering are valid with the offer. 1. Click the bag icon in the upper right corner and click 'Checkout'. 2. Enter promo code in the 'Discount code' field a...

  • How long will it take to receive my refund?

    How long will it take to receive my refund? If reimbursement has been arranged with either our retail location or with RBC Customer Experience the amount should appear to the form of payment in 3-5 business days.  Additionally, a confirmation is sent via email or text - if neither is visible on ...

  • My order was damaged in transit

    We're sorry to hear of the damage to your order during transit! Once the order leaves our facilities the journey's no longer in our hands, however, we are passionate about sharing our beautiful coffee. To receive a replacement order, send a photo of the damaged order and order number to our Custo...

  • Can dogs visit Red Bay Coffee?

    Dogs and other friendly creatures are allowed ( and encouraged! ) to visit all Red Bay Coffee locations except the Ferry Building* Cafe. We ask a max of two animal friends in the space. Our very own mascot Greyson, is a pit bull rescue from the Oakland Animal Shelter. The sweetest pup you'll eve...

  • Health & Safety

    As COVID-19 updates are rapidly changing, we want you to know that your health and safety continue to be our top priority. We’re following all guidelines from the city, state, and federal channels and taking every precaution to keep our team and community safe as we keep some of our doors op...

  • How do I switch up the coffee with my subscription?

    In this article: 1. Which roasts can I add to my subscription? 2. Can I receive a different coffee each month? 3. How do I switch up the coffee with my subscription? Which roasts can I add to my subscription? We have 8 signature roasts (6 single-origin and 2 espresso blends) available for Red ...

  • Red Bay Coffee Locations

    Red Bay Coffee has four locations around the Bay Area and our mobile Coffee Van. We are so grateful for the opportunity to share beautiful coffee with our community! Red Bay Coffee Box - 2327 Broadway Oakland, CA Outdoor seating Open Everyday: 9:00 am- 3:00 pm Oakland Public Roastery, 3098 East...

  • What are the cup and mug sizes you offer?

    Our hot drinks are either 8, 12, 16 - ounces and our cold drinks are either 12, 16 - ounces. Customers who bring their own cup receive a 15% discount!

  • Where did the name Red Bay Coffee originate?

    The name Red Bay Coffee honors the beautiful red coffee cherry and the Bay Area port. RED Coffee Cherries                              Bay Area - Oakland Ca