Subscriptions

  • How do Red Bay Coffee subscriptions work?

    In This Article: The Order Flow Coffee Order Subscription Management 1) The Order Flow After you place your order, our roasters will roast your coffee according to your individual delivery schedule. We'll send an email with a tracking link as soon as our roasters begin working on your order. On...
  • Do you offer ground coffee for subscriptions or online orders?

    Currently, we offer only whole-bean coffee for subscribers at this time, ground coffee is offered in our 4 oz Combo Packs for one time purchase (not available for subscription). Grinding your own whole beans means you make the coffee that best suits your home brewer. Use a coarse grind for your ...
  • How do I create an account?

    Click the link below for step-by step instructions on creating an account on the Red Bay Coffee website. How To Create An Account
  • How do I begin a coffee subscription?

    Click the link below for step-by step instructions on beginning a Red Bay Coffee Subscription. How to begin coffee subscription 
  • How do I change the frequency of my orders?

    How do I change the frequency of my orders? Change the frequency of your orders at any time by clicking User Icon on on the top right corner of the homepage. Enter the Manage Subscription portal and select your desired frequency. Please note that changing your frequency will automatically chang...
  • Can I adjust my coffee subscription once I set it?

    Definitely, we encourage self management! Whether you'd like to adjust the frequency,  change shipping address, or need to revise your payment method, it’s easy to change your settings. Just head to the user icon at the right at the top of your homepage and select “Manage Subscriptions”. Next to ...
  • Can I pause my coffee subscription?

    Yes! We offer the option to "Skip Shipment", this is the best option if you’re going out of town for a bit or just overstocked on coffee beans.  If you’d like to pause your coffee subscription longer, click "Change order date" to adjust the date of your next order. Just head to the user icon at ...
  • How do I adjust my subscription quantity?

    Click the link below for step-by step instructions on accessing the customer management portal to view and adjust quantity How to adjust subscription quantity
  • How do I adjust the billing address for my subscription?

    Click the link for step-by step instructions on accessing the customer management portal to view and adjust billing addresses. How to adjust the billing address
  • How do I cancel my subscription?

    To cancel a Red Bay Coffee subscription, login to your Red Bay Coffee account (follow this link).  Once signed in choose to "Manage Subscription", select edit and scroll down the page to "Cancel Subscription". Please note, if there are any orders in-progress will be roasted and shipped as the fin...
  • How do I change my next order date?

    Click the link below for step-by step instructions on accessing the customer management portal to view and adjust future charge dates. How to adjust subscription charge date