• Where is my order?

    To check the status of your order have your order number and email address ready, and check the link Order Tracker to access the most current status.
  • How long will the coffee take to ship?

    Since we roast our coffee fresh to order in small batches to ensure the best quality output at our Public Roastery in East Oakland, we usually require between 2-5 business days Monday through Friday to fulfill your order which is then picked up the same day it is packed by our carriers.
  • I placed an order but haven't received it yet - why?

    Check if your order shipped: Track Order Status page on the Red Bay Coffee website. Check with the shipping carrier: If your order has shipped and your shipment is past the estimated delivery date, you may need to check with the shipping carrier. Most carriers are often experiencing delays these...
  • Can I cancel or change my order?

    Cancellations and modifications to orders must be made before you receive a notification that your order has been processed for shipping. In general, if you would like to change or cancel your order, please reach out to our Virtual support team via the Live Chat Page  or email at care@redbaycoff...
  • Can I pick up my online orders?

    No, currently online orders that are placed at www.redbaycoffee.com can not be picked up at our cafe locations.