Why does my tracking say “Pre-shipment?” 

"Pre-shipment" means that your package has left our warehouse and is waiting to be scanned by USPS to begin its journey to you. Please allow up to 8 business days for your tracking information to update.

We've had plenty of instances where the package wasn't scanned by USPS, but still arrived on time.

If it's been more than 8 business days without an update, please reach out to us at care@redbaycoffee.com and we'll be happy to look into it for you.

Mar 29, 2021

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