In This Article:
- Shipping Cost
- Shipping Process
- Shipping Delay
1) Shipping Cost
We will ship anywhere in the USA! Shipping cost is determined during check-out depending on your destination. All orders of $38.00 USD or more are eligible for free shipping. Subscribers receive an additional 10% off every bag of coffee.
2) Shipping Process
We roast coffee daily at our Public Roaster in East Oakland. Orders are fulfilled Monday through Friday and picked up within 48 hours by USPS primarily which takes up to 4 days to deliver. Delay in transmission of tracking information due to logistical reasons with USPS are out of our control.
Please note that our roasters keep individual roasting schedules. In all cases, however, roasters will ship your coffee within 48 hours of roasting. From there, most coffee takes 2-5 business days to be delivered.
4) Shipping Delay
With most major carriers like USPS, some orders may get marked delivered early that end up arriving a day or two later. However, if you order hasn't arrived within 48 hours after the scheduled delivery date, reach out to our Customer Success Team via chat on our homepage, email firstname.lastname@example.org from Monday to Friday, 10 AM - 3 PM EST.